FAQs for ZeroEntropy
1. What makes ZeroEntropy different from traditional search engines?
Traditional search uses static keyword or semantic matching. ZeroEntropy is optimized for retrieval quality out of the box — combining dense, sparse, and reranked relevance in a single API.
We treat every query as a learning opportunity:
You get state-of-the-art relevance, not a bag-of-words match.
You don’t need to tune BM25 weights, vector thresholds, or rerank configs — we handle that.
You don’t maintain an infra Frankenstein of vector DBs, LLMs, pipelines — we unify it.
2. Does ZeroEntropy handle PDF parsing and chunking?
This is the answer.
3. How does ZeroEntropy process the data I send? Can you deploy on premise?
We take security very seriously. ZeroEntropy is SOC 2 Type 2 and HIPAA compliant.
We also offer a fully managed EU-based instance to comply with regional boundaries.
For additional control, ZeroEntropy can be deployed on-premise.
4. Is there a free trial?
Yes. You can try our Starter plan free for two weeks, including 1,000 queries and 1M tokens of ingestion.
5. What is the query latency?
Here is a table summarizing latencies for both the search engine and reranker:
Reranker (75 kb payload) | Retrieval API (205MB of UTF8 bytes) | Retrieval API + Reranker | |
|---|---|---|---|
p50 | 129.7 ms | 156.1 ms | 220.5 ms |
p90 | 146.1 ms | 181.4 ms | 253.1 ms |
p99 | 193.9 ms | 276.2 ms | 320.2 ms |
6. What kind of support is offered?
We offer standard support for Starter and Teams plans, and advanced white-glove onboarding and integration support for Enterprise clients.
You can also join our Slack community to get support.
7. Is it easy to integrate with my product?
Yes. Our developer-first documentation, API reference, and Slack community make integration seamless.
1. What makes ZeroEntropy different from traditional search engines?
Traditional search uses static keyword or semantic matching. ZeroEntropy is optimized for retrieval quality out of the box — combining dense, sparse, and reranked relevance in a single API.
We treat every query as a learning opportunity:
You get state-of-the-art relevance, not a bag-of-words match.
You don’t need to tune BM25 weights, vector thresholds, or rerank configs — we handle that.
You don’t maintain an infra Frankenstein of vector DBs, LLMs, pipelines — we unify it.
2. Does ZeroEntropy handle PDF parsing and chunking?
This is the answer.
3. How does ZeroEntropy process the data I send? Can you deploy on premise?
We take security very seriously. ZeroEntropy is SOC 2 Type 2 and HIPAA compliant.
We also offer a fully managed EU-based instance to comply with regional boundaries.
For additional control, ZeroEntropy can be deployed on-premise.
4. Is there a free trial?
Yes. You can try our Starter plan free for two weeks, including 1,000 queries and 1M tokens of ingestion.
5. What is the query latency?
Here is a table summarizing latencies for both the search engine and reranker:
Reranker (75 kb payload) | Retrieval API (205MB of UTF8 bytes) | Retrieval API + Reranker | |
|---|---|---|---|
p50 | 129.7 ms | 156.1 ms | 220.5 ms |
p90 | 146.1 ms | 181.4 ms | 253.1 ms |
p99 | 193.9 ms | 276.2 ms | 320.2 ms |
6. What kind of support is offered?
We offer standard support for Starter and Teams plans, and advanced white-glove onboarding and integration support for Enterprise clients.
You can also join our Slack community to get support.
7. Is it easy to integrate with my product?
Yes. Our developer-first documentation, API reference, and Slack community make integration seamless.
1. What makes ZeroEntropy different from traditional search engines?
Traditional search uses static keyword or semantic matching. ZeroEntropy is optimized for retrieval quality out of the box — combining dense, sparse, and reranked relevance in a single API.
We treat every query as a learning opportunity:
You get state-of-the-art relevance, not a bag-of-words match.
You don’t need to tune BM25 weights, vector thresholds, or rerank configs — we handle that.
You don’t maintain an infra Frankenstein of vector DBs, LLMs, pipelines — we unify it.
2. Does ZeroEntropy handle PDF parsing and chunking?
This is the answer.
3. How does ZeroEntropy process the data I send? Can you deploy on premise?
We take security very seriously. ZeroEntropy is SOC 2 Type 2 and HIPAA compliant.
We also offer a fully managed EU-based instance to comply with regional boundaries.
For additional control, ZeroEntropy can be deployed on-premise.
4. Is there a free trial?
Yes. You can try our Starter plan free for two weeks, including 1,000 queries and 1M tokens of ingestion.
5. What is the query latency?
Here is a table summarizing latencies for both the search engine and reranker:
Reranker (75 kb payload) | Retrieval API (205MB of UTF8 bytes) | Retrieval API + Reranker | |
|---|---|---|---|
p50 | 129.7 ms | 156.1 ms | 220.5 ms |
p90 | 146.1 ms | 181.4 ms | 253.1 ms |
p99 | 193.9 ms | 276.2 ms | 320.2 ms |
6. What kind of support is offered?
We offer standard support for Starter and Teams plans, and advanced white-glove onboarding and integration support for Enterprise clients.
You can also join our Slack community to get support.
7. Is it easy to integrate with my product?
Yes. Our developer-first documentation, API reference, and Slack community make integration seamless.
Get started with
Our retrieval engine runs autonomously with the
accuracy of a human-curated system.
Our retrieval engine runs autonomously with the
accuracy of a human-curated system.
Our retrieval engine runs autonomously with the accuracy of a human-curated system.
Contact us for a custom enterprise solution with custom pricing
Contact us for a custom enterprise solution with custom pricing
Contact us for a custom enterprise solution with custom pricing
