ZeroEntropy Privacy Policy
Introduction
ZeroEntropy ("we", "our", "us") provides document search, retriever, embedding, and reranking APIs. Protecting user privacy is a core commitment. This policy explains how we collect, use, and safeguard your data when you access our website and services.
Data We Collect
We collect user query logs, document uploads, API usage details, and billing-related information (such as email, account identifier, and usage counts) to serve API requests and bill for our services.
Technical information such as IP addresses, browser types, and device identifiers may be recorded for security, rate limiting, and troubleshooting.
How We Use Your Data
User queries, document uploads, and logs are stored and processed to provide relevant search results and maintain quality and reliability of our services.
User queries and document uploads are NOT used for training purposes of any kind.
Usage data is metered for billing, scaling, and operational analytics.
Logs and analytic data help us understand service utilization and improve system performance and reliability.
Data Sharing
ZeroEntropy does not share user data, logs, or uploaded documents with any third parties except the subprocessors noted in our SOC 2 Type 2 compliance report.
Data may only be disclosed if required by law or valid legal process.
Data Security
We use industry-standard security measures including encrypted storage, secure transmission protocols, and access controls to protect your data.
Only authorized personnel have access to user data for operational, support, or compliance purposes.
Trust report by Delve is available here: https://trust.delve.co/zeroentropy.
Cookies and Tracking
Cookies and analytic tools may be employed to optimize site function and support usage analytics. These do not share information with unrelated parties.
You may disable cookies through browser settings, but some features may be limited.
User Rights
Users have the right to access, correct, or request deletion of their data, subject to account authentication and applicable laws.
For questions or requests, contact privacy@zeroentropy.dev
Data Retention
User queries and logs are retained for as long as necessary to fulfill analytical, operational, and legal needs.
Data related to billing may be retained as required for business records and compliance.
Policy Updates
We may update this privacy policy from time to time. Any changes will become effective upon posting on our website with a revised date.